This module includes the following outcomes:

• Communicate effectively with customers
• Create a positive impression
• Develop and maintain customer service
  standards
• Plan good customer service.

Downloads:

• Customer Service Workbook — (453 kb PDF)
• Customer Service Presentation — (1.3 mb PPS)
• Customer Service Presentation Notes — (217 kb PDF)
• Customer Service Certificate — (134 kb PDF)
• Information on Gaining a Formal Qualification — (116 kb PDF)
• Customer Service Trainers Agenda — (58 kb PDF)